STRATEGI PENINGKATAN KINERJA PADA KARYAWAN UPTD BALAI KEMASAN PRODUK DAERAH NUSA TENGGARA BARAT

MAE, SAROH (2026) STRATEGI PENINGKATAN KINERJA PADA KARYAWAN UPTD BALAI KEMASAN PRODUK DAERAH NUSA TENGGARA BARAT. undergraduate thesis, Universitas Muhammadiyah Mataram.

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Abstract

This study is grounded in the importance of employee performance in sustaining the operations and service quality of the West Nusa Tenggara Regional Product Packaging Center (UPTD Balai Kemasan Produk Daerah). While various efforts have been made to enhance employee performance, their implementation has not been uniform across all divisions. This study aims to identify and analyze the strategies employed to improve employee performance, as well as the factors facilitating or hindering their implementation at the center. A qualitative, descriptive research approach was adopted. Data were collected through observation, interviews, and document analysis involving five informants: the Head of the UPTD, the Head of the Administration Sub-division, the Head of the Packaging Technical Section, and employees from the print production and design divisions. Data analysis involved data reduction, data presentation, and conclusion drawing. The findings indicate that performance improvement is pursued through human resource development, motivation and rewards, training, supervision, communication, the provision of work facilities, the creation of a comfortable work environment, and by allowing space for employees to develop ideas and creativity. Supporting factors include employee cooperation, effective communication, the implementation of Standard Operating Procedures (SOPs), facility availability, and a comfortable work environment. Conversely, hindering factors include limited human resources, equipment conditions, increased workloads, fluctuating customer demands, and budget constraints. The study concludes that performance improvement must be pursued continuously by aligning strategies with the organization's conditions and needs. These findings serve as a basis for evaluation for the West Nusa Tenggara Regional Product Packaging Center to enhance employee performance while simultaneously strengthening the quality of service provided to the public and business operators.

Item Type:

Thesis (undergraduate)

Contributors: